Untitled Note

Link: https://support.engagement.dimelo.com/contents/64f8e10b71336828e8c076c0 UID: 336729018 RC Phone Number: (931) 5265188 Customer Name: Bernd Renfert Dinglasan Company Name: Stevens Realty Call back #: (931) 325-6528 Email Address: dinglasan.br@gmail.com Number of DLs: 27 Account Verified (Admin): Y Ext. # 11229 Issue / Customer Request: The cx is having issues with his audit trail, the cx is not able to see when the people is ON or Off on his queue using the audit trail TS Performed: Complete step-by-step documentation Informed about the changes that the audit trail shows and the ones it doesn't Found that it stopped showing the users turning on/off the "Accept queue calls" option It was working correctly the day before, asked an SME they recommended to escalate Resolution: How the issue was resolved Escalated to GLIP Case Number: 19996975 Resolved? N PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 7-8 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N Contact Name: Bernd Renfert Dinglasan Contact Email: dinglasan.br@gmail.com Contact Number: (931) 325-6528 Issue: The audit trail is not showing the users changing the "Accept Queue Calls" option, it only shows other changes. It was working correctly on 9/5/23 but the next day it stopped working. Attached images on the case Extension and Email for affected user: All extensions with access to the audit trail Errors/notifications user is seeing: N/A Please include any screenshots of the errors that the users are seeing. This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support