Call flow

Hello and Welcome -introduce yourself ( Hi This is manjo from o2 how can I help you?) -greet the customer -get the customer's name. Get to know me. (WHAT'S THE USE) Authenticate -OTAC, SQA, FB -Ask important questions (clarifying, probing) - (Name), I will ask you a question to know what you value so I can provide tailored fit options Okay? - Phone - how do you normally use your phone? -Plan how do you consume your data? Briefly browse the account while engage in a conversation. -Type of device -Data Usage -Payment History -Contract end date -Internation Logs