Untitled Note

Incontact ID: 464002477162 UID: 145840035 RC Phone Number: 9209675062 Customer First and Last Name: Sarah Brown Extension #: 162 Callback #: 920 967 5062 Email Address: sbrown@lptrustc.com Account Verified (Y/N): Y Admin (Y/N): Y Description: The cx had a user with one number but then the number changed Set ETA: N/A Troubleshooting: The user ext 178 had the number 920 471 1926 but now it has a different number and the cx wants to know if someone changed it - The agent checked the recent changes in the audit trail but nobody deleted a number - The agent searched for that number and it is not linked to any RC accounts - On the audit trail the agent found this: On 3/15/23 Added Abigail ext 178 / configured the phone / call handling configuration / changed the role On 3/15/23 Added the 1926 number to an unassigned extension - On the rest of the audit trail the number was not mentioned, an SME said the number was on the pool so the agent asked them to get the number back to the account Resolution: On 3/15/23 Added Abigail ext 178 / configured the phone / call handling configuration / changed the role On 3/15/23 Added the 1926 number to an unassigned extension 3/15 Added the number 920 471 4179 to unassigned extension 920 471 1926 Recap (Y/N): N/A Gain Agreement to close the case (Y/N): Y Promoted Support Site (Y/N): Y Promoted Survey (Y/N): Y SAT Prediction: 10 I am resolving the case now (Y/N): Y Attached KB Article (Y/N): Y "if there is nothing else I will be closing the case and marking it as resolved, also we have a support site at support.ringcentral.com, it works just like google you type your question and will see different articles on how to solve the issue. Lastly you might be receiving a quick survey over email regarding your overall experience with the customer experience today. And with that said thank you for being part of RingCentral and I hope you have a good day"