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Customer Name: Kenny Tran RC Phone Number: 7149529124 UID: 370972040 InContact ID: 468694873776 Company Name: Chrome Nail Bar Call back #: 7144500222 Email Address: Number of DLs: Account Verified (Admin): Y Ext. # 101 Issue: Sync with Google contacts Troubleshooting: Guided the cx in how to sync the google contacts properly Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: a statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: For (Customer’s Name)_Issue _Assisted / Resolved by Pablo