Untitled Note

Greetings! I'm Jam, a member of RingCentral's technical support team. I made an attempt to reach out to you today at (949) 331-5777, but I ended up leaving a voicemail. I wanted to address your concerns regarding certain users' inability to create custom rules on the Reno Site, with the reference case number 20611292. To investigate this, I created a test custom role named "Test Role." This role was configured to provide access to Live Reports, Performance Reports, and Standard Limited with IVR, along with the necessary permissions to create custom rules on the Reno site. I temporarily assigned this role to extension 2102, Shawna Stoner, and verified that it was functioning correctly. However, I have since reverted the role for that extension. If you'd like to continue troubleshooting this issue, please let me know the most convenient time for you to receive a callback, along with your preferred callback number. This will allow us to conduct further testing over the phone. For immediate assistance, you can reach us at (888) 898-4591, selecting option 3 for technical support. When you call, please provide the reference case number, which is 20611292, so that our team can quickly access your account details. We value your trust in RingCentral as your chosen communications provider. Wishing you a great day and ensuring your safety! Best regards, Jam Technical Support Representative RingCentral Global Services