Untitled Note

Customer Name: Kyle Corkern RingCentral Number:2027652491 UID: 169141023 InContact ID:465695417429 Extension #: 101 Best callback number: 8168137855 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: IVR Menu Keypress 0 is supposed to repeat the Menu but he gets a "You have made an Invalid selection" message even tho it does repeat the Menu all over again Troubleshooting: Advised the cx to use the # Key to repeat the IVR Menu properly and change it on the IVR Menu Prompt Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo