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Hi, Welcome to SKY, Thank you for using live chat service. You're chatting with Ahmed How are you ? i read your previous chats ,that you want to rejoin sky , i will help you with the best deals available , sound goods , is that okay ? Don't worry you're through to the right person here. I'll definitely help you with that. In case if you miss my name. My name is Ahmed . I'm your Advisor today. I see that you wanted to consider coming back to the Sky family. I'm happy to see that :) I'll be assisting you throughout this chat today. What I'll do is take some details to access your old Sky account, ask few questions to understand which package would best suit your needs, then I can explain the price. Would that be OK? your verification is completed only one question is remaining , can you help me with that ,is that okay ? i will ask you other easy question , to give the best deals available , is that okay ? Just for my knowledge, may I know how did you start your online journey today? i.e., Was there a link you clicked on? Just for my information, are you chatting from a PC, Laptop or a mobile device? I've accessed your account and can see that you were a loyal customer of Sky for over 9 years! On behalf of Sky, I'd like to thank you very much for that loyalty. We do appreciate it and would love to have you back! With a smart phone or tablet, can you take a photo of the part of your offer so I know what you mean, and upload it here: www.sky.com/myphoto When its uploaded, can you send me the reference number and I'll take a look? Good Morning, Mr.xxxxxxxxxx. How was your day so far ? Good Afternoon, Mr.xxxxxxxxx. How was your day so far ? So Mr.xxxxxxxxx Is it okay to address you by your first name ? X================= PROFILING ==============X I believe you still have the Sky Box and the equipment's, is that correct? What was the reason for cancelling your Sky services previously? May I know what do you prefer to watch the most so that I can create the package accordingly also let me know if you have any set-budget in mind so that I can create the package accordingly which would be efficient for you ? What is the budget that you have in mind? Do you still have the box and equipment's with you? If yes, I can get your services back on in less than 4 hours. Looking at your account, I see you previously subscribed to the following Signature Cinema Multiscreen Netflix premium hd kids Does that sound familiar? Is that the only thing you're looking to discuss today? I can see there's an outstanding balance of £ on your account. We'll need to clear that before we can go ahead and reactivate the services for you The deal which I have created for you is the best deal. Because the deal which we have are the best deals. No other department can match these deals. Do you want me to unlock those deals for you ? Before proceeding further, I would share some key facts to you so please acknowledge and say yes or no. Please allow me a moment. I'm working on your account. Don't worry I'll be back soon with the best offers and deals for you. I'll try my level best to give you the best deal. Is that okay ? Yes, it's £113.50 per month for 18 months contract also signature, multiscreen and sports are in-contract so if you cancel the packages in between the minimum terms there would be early termination charges also the offers which I've applied are for 18 months contract after 18 months the contract would end and it would go back to it's standard price so you just have to call us and get the new offers applied after 18 months to enjoy the services. Is that okay Max? The discount price will be processed with a small admin fee of £10. This one off fee would be added onto your next bill and allows me to unlock and apply the offer on the agreed terms. So, by paying just £10 of admin fee you'll be saving £15 per month and in a contractual year of 18 months you'll be saving £270. Doesn't it sounds great ? Your bill for the next month would be £0 i.e due on 28 feb 2023 and from 28 mar 2023 to 27 feb 2024 your bills would be £64 a month Your next bills would be slightly higher or lower because our bils are on pro-rata basis i.e sky charges you a month in advance. After that, your bills would come back to the normal cost i.e £58 You can check your bills yourself too on the My Sky App later, you would be able to see the changes we discussed today, at least within 72 hours. You've messaged me regarding re-joining sky I've re-instated your account. also applied best offers to the packages. key facts covered, break-down of the bills given, bills explained Congratulations Kirk , Your order has been placed. The changes to the packages would be effective from today itself. Just allow me a moment I'll explain your next month and upcoming bills too.. Do you still have any questions regarding the package? Do you need any further assistance for now or in near future? Explore a world of possibilities and switch to Sky Mobile, the award-winning network 4GB for just £8 a month? as you are SKY V.I.P customer and I'll give you 4gb for just £8 per month for 12 months 99% UK network coverage All our plans include unlimited calls and texts This could benefit you because If you may have a family household Has Sky Go Extra. Can Watch content without using data Has multi-screen No price rises mid-contract We won’t raise your data plan prices mid-contract. That’s a promise Roll Your spare data rolls over for up to 3 years Mix Change your plan whenever you like Text-to-Switch Simply text PAC to 65075 to get your switching code. We’ll take care of the rest Grab this deal exclusive deal soon before it ends