Untitled Note
By: Anonymous8/25/20232 views Public Note
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************
For | - Resolved by Jam
Case ID:
inContact ID:
User ID:
RC Phone Number:
Customer Name:
Company Name:
Call back #:
Email Address:
Number of DLs:
Account Verified (Admin): Y Ext. #
Issue / Customer Request:
•
TS Performed:
Complete step-by-step documentation
•
•
•
•
•
Resolution: How the issue was resolved
•
Case Number:
Resolved? Yes
PKI/JIRA: N/A
Link of Feature Request Submitted: N/A
Link of Self-help options provided: N/A
Customer Sentiment/Verbatim:
SAT Pred: 0-4, 5-8, or 9-10
For intervention - NO
Reason for Intervention: N/A
Endorsed to TL/SME?: No
****************************************