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Link: https://support.engagement.dimelo.com/contents/64e92d8abd0e549205f2b7d1 UID: 62857014028 RC Phone Number: (530) 885-5437 Customer Name: Matthew Hard Company Name: Placer Community Action Council, Inc. Call back #: (530) 886-4149 Email Address: mhard@pcac-inc.org Number of DLs: 35 Account Verified (Admin): Y Ext. # 149 Issue / Customer Request: One of our phones will not call out or let people call the ext. I am sure there is a simple setting wrong with it but I don't see it. TS Performed: Complete step-by-step documentation The user with the number (530) 786-0465 is able to make calls with the phone but not receive The ext 229 has an ATA device which the phone is connected to Checked the settings on the suer so the ATA works correctly Resolution: How the issue was resolved Cx went IDLE sent email Case Number: 19892031 Resolved? N PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello Matthew, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: https://support.ringcentral.com/article-v2/Fax-Analog-Telephone-Adapter-Set-up-Fax-Extension-Call-Handling-settings.html?brand=RC_US