Untitled Note

For Yoni | Call Forwarding - Resolved by Jam Case ID: 18312300 Incontact ID: 463113946323 Company Name: EMH RC#: (201) 5911100 User ID: 1934048005 Total DLs: 13 Caller Name: Yoni Pessar Callback Number: (201) 446-5088 Verified Email: spessar@emhcompanies.com Account Verified: Y Admin / User: admin Issue: • ext 121's app is not ringing Troubleshooting Done: • enable ring desktop and mobile app for ext 121 • test call • tested working • additional concern : wants that when someone dialed the (973) 200-4114 he wants multiple users to rings all at the same time • guided customer to add co-worker on the call handling of ext 105 • extensions added > 121, 301