Untitled Note

Incontact ID:465245812949 UID:7077366991 RC Phone Number: (707) 706-0017 Customer First and Last Name: angle Extension #: 6991 Callback #: 707736991 Email Address: yes Account Verified: Y Admin: Y Description Information: the client called because her IVR had a glitch where a client called it did go to the correct but then at one point it when to the demand responses call queue and it should not Set ETA: Troubleshooting: so i did the test call and as well it through to the call queue of demand response so what i recommended changing the ext number instead of 2 to have it added as 90 we did the test call again and it does look like its working Recap: Y Gain Agreement to close the case: Y Promoted Support Site: Y Promoted Survey: Y SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y