Untitled Note

User ID 1585364021 InContact ID 462378257558 Customer Name: Debra RC Phone Number: (914) 378-1010 Extension #: 203 Best callback number:(914) 378-1010 Email address: dhenkin@lawfitz.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Cx mentions that she is not receiving voicemails through email or the app Issue/Subject: For : Debra | Issue: VOICEMAIL | By: Andres Camp Cx received an alert advising that you to recent changes on your pin, if you are unaware of these changes please contact customer support >> test call made at (914) 613-5487 voicemail left and she receive it >> she wants to see the old voicemails left >>An email with a link to reset your password was sent. >>Cx unable to reset the password >>cx will call back later to continue troubleshooting