Untitled Note
By: Baby4/4/20248 views Public Note
IC: 505729689168
UID:1930093021
Contact Name: Jerry Gromio
Call back #: (513) 599-6572
Email Address: ringcentral.superadmin@tollanis.com
Case: 22935854
Issue: The cx needs to get back the number 15612994825
Number in question: 15612994825
Troubleshooting
Last call from 14127213760 to 15612994825 03/20/24
SCP is not showing the number as deleted
Audit trail is not showing the number as deleted
The number is not in quarantine
Salesforce is not showing any porting case related to the number in question
I asked to NTD about the number and I told us that the number is active on a deleted account: 373133028
There was a downgrade of 5 licenses on 03/22/24
John Sethman ext 178 temporary number: (213) 335-3131 to be replaced
Telco case: 22938189 to get the number back
Hello team we need your help to recover this number 15612994825, NTD let us know that the number is active on this deleted account UID: 373133028 we need to recover the number 15612994825 and swap it with 12133353131 on UID:1930093021 please