Untitled Note

UID:481189040 InContactID: 462522962293 Name: Tish Best call back number: 828-644-8111 Email: RC Case#: Issue Description: Dropped calls -It is happening with all ext -Mobile app and devices have the same issue -Cx has tried with wifi and cellular data - Troubleshooting: -Unable to provide me call examples because she was not in the office but she says it is with all calls -Cx provided me the receptionist number 7708374824 best time to call 9am to 4pm ET -We discarded it is not credit issue -Provider lvl-3 we will submit a ticket since the customer said the IT already reset the routers and re-provisioning de network