Untitled Note

Customer Name: Erwin RingCentral Number: UID: 62648732007 InContact ID:464899036510 Extension #: 101 Best callback number: 9498856574 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The cx can receive SMS but cannot send SMS "Message not sent" 9492874610 Troubleshooting: Advised the cx he has run out of text messages on ext.101 and needs to purchase an SMS bundle but after purchasing the SMS bundle he still was not able to send text messages. Created a child case for Telco to see if they can help us enable the SMS. Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo 18800297