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Incontact ID: 464734612708 UID: 63204594004 RC Phone Number: 3109793272 Customer First and Last Name: Michael Magasinn Extension #: 101 Callback #: 310 487 1131 Email Address: michael@magasinnlaw.com Account Verified (Y/N): Y Admin (Y/N): Y Description: Having issues with incoming calls Set ETA: N/A Troubleshooting: Not able to receive calls on their phone / after porting the number somebody ported the numbers out - The number was requested for a port-out the cx did not authorize that - Recommended the cx to send an email to NTD but insisted they wanted to get the department on the line - Told the cx it was not possible insisted to get a supervisor and a person who will give them a refund and solve the issue Resolution: Recap (Y/N): N/A Gain Agreement to close the case (Y/N): Y Promoted Support Site (Y/N): Y Promoted Survey (Y/N): Y SAT Prediction: 10 I am resolving the case now (Y/N): Y Attached KB Article (Y/N): Y "if there is nothing else I will be closing the case and marking it as resolved, also we have a support site at support.ringcentral.com, it works just like google you type your question and will see different articles on how to solve the issue. Lastly you might be receiving a quick survey over email regarding your overall experience with the customer experience today. And with that said thank you for being part of RingCentral and I hope you have a good day" For case 18630894 email "Hi April, Good day! We apologize for the inconvenience that the call got disconnected, you may follow the link below for additional reference on your issue regarding a specific user not receiving calls: https://support.ringcentral.com/article-v2/9711-Getting-Started-RingCentral-Resend-Welcome-Email.html?brand=RC_US