Untitled Note

Customer Name: Wilma UID: 62788705008 InContact ID: 460544219449 Extension #: 101 Main Company number: 6789046688 Best callback number: 2174161359 Email address: Customer's preferred callback time (with timezone): Admin: Y/N y Account Verified: Y/N y Issue: add a new user Troubleshooting: (steps taken to address the issue) email is not unique, customer needs to get a new email to use but her new employee is not answering her email, she will finish the process by herself thanks to the information provided and call again if needed Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y Team OUTAGE*Parent: 17711841/INC-37312 A portion of customers with numbers in Canada may be unable to receive inbound calls due to an underlying carrier issue.