PAYPAL

What is customer service? The assistance and advice provided by a company to those people who buy or use its products or services. How would you deal with a difficult customer? Listen carefully to the customer. Repeat what I’ve just heard. Actively sympathize / apologize. Take responsibility to resolve the issue. Remain calm and compassionate. Why do you want to work at PayPal? PayPal is a value-driven organization driven by its core values of collaboration, innovation, wellness and inclusion. I would want to be in a collaborative work culture wherein I’ll be able to contribute to the team as well as develop my career How to turn your detractors into promoters OR How do you promoter from a detractor? Be Empathetic and Proactive in the Responses Don’t Overpromise and Underdeliver Make Them Feel Valuable and Cared Learn From the Previous Mistakes