Untitled Note

Incontact ID:463419441638 UID: 177670042 RC Phone Number: 5146009281 Customer First and Last Name: Catherine Lalonde Extension #: 101 Callback #: 6046182227 Email Address: Account Verified: Y Admin: Y Description Information: the client called because she needs to set up the information so Set ETA: Troubleshooting: Resolution: 2 PM Monday IVR menu voicemails settings and why does it not show the option and when they call the IVR process if no know answer to which voicemail will it go to Recap: Y/N Gain Agreement to close the case: Y/N Promoted Support Site: Y/N Promoted Survey: Y/N SAT Prediction: 10 I am resolving the case now: Y/N Attached KB Article: Y/N