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Link: https://support.engagement.dimelo.com/contents/64f10687bd0e5494fa6a66d9 UID: 1968453020 RC Phone Number: (800) 825-1948 Customer Name: Janica Wright Company Name: VFC Call back #: (321) 430-1193 Email Address: janica.wright@vfclp.com Number of DLs: 91 Account Verified (Admin): Y Ext. # 5225 Issue / Customer Request: The user ext 2780 is ringing when a monitored line gets a call, the "Ring my phone when a monitored line rings" is disabled. TS Performed: Complete step-by-step documentation Checked ext 2780 and the option is disabled. Checked ext 1440 and 1450 and there's no users selected under "Users permitted to pick up my calls" Recommended removing an extension from the presence settings and calling the user number to see if the ext 2780 still rings Recommended swapping the phone with another user's phone and see if it stays Hi Janice, Good day! I would like to follow up with your concern regarding getting calls from monitored users with case 19947760. Please test the suggestions below to see the outcome so we can diagnose what may be causing the issue: - Remove an extension from the presence settings and call the removed user number to see if the extension 2780 still rings - Swap the phone with another user's phone and do a test to see if the issue stays Here are some articles that can help you complete this troubleshooting: https://support.ringcentral.com/article-v2/How-to-set-up-Presence-permissions-for-your-own-line.html?brand=RC_US