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Link: https://support.engagement.dimelo.com/contents/64a7273071336853af10e3ef UID: 342616040 RC Phone Number: (720) 605-3900 Customer Name: Zach Kujath Email Address: zach@kirkelliottphd.com Description: I have a user that receives call notifications while she's still on the phone with other clients. How can we turn this off? Troubleshooting: Shared with the cx an article on how to manage multiple incoming calls and informed it is not possible to block the new ones - Recommended to try using the DND mode Resolution: After the info agreed to close the case Link: UID: RC Phone Number: Customer Name: Email Address: Description: Troubleshooting: Resolution: This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello Eric, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support