Untitled Note

California Travel Consumer Restitution Fund Disclosure (TCRF) DISCLOSURE: THIS MESSAGE MUST BE READ EXACTLY AS WRITTEN TO COMPLY WITH REGULATORY REQUIREMENTS California law requires certain sellers of travel to have a trust account or bond. American Express has a bond issued by Travelers Casualty and Surety Company of Connecticut in the amount of $100,000. American Express is not a participant in the California Travel Consumer Restitution Fund. MAX 63423 Issue: PNR: CHC Article searched: Steps you have taken: Question: CC: Phone: dates: RL 5316-0701 ( 200 back for a stay of two night or more miss understanding because of the two night stay Ethan called in stating advertisement was misleading in regards to the 200.00 back for a stay of two nights or more. Card member stated he would receive an additional 200.00 off because the lodging he book was a fine hotel and resort at the The Umstead Hotel And Spa. Mr. Case was advised by another travel counselor he would receive and additional 200.00 off. Card member already utilize his 200 hotel credit for the year. Card member also requested to speak to my TL for in depth explanation. My TL took over the call and emailed my TL the promotion he received. ATTN TICKETING PLEASE REISSUE TKT NUMBER(S) XXXX, OLD FARE XXXUSD, NEW FARE XXXUSD, CHG FEE XXXXUSD ADD COLLECT OF XXXUSD AUTH BY CM XXX ATTN TICKETING, PLEASE REISSUE TKT(S) XXXX EVEN EXCHG DUE TO INVOL SKED CHG, AUTH BY CMXXX