Untitled Note

I just want to advise you this call is being monitored and recorded for security and quality assurance MAX 63423 / K6LI 150 Issue: cm missing connecting flight due to the first flight being delayed. PNR: 5251-9167 CHC Article searched: n/a Steps you have taken: trying to process an exchange on another flight with AZ 8733 FCO TO CTA . which ticket do I use for the exchange there so many changes that were made here? AZ8733 Question: CC: Destination: Phone: 208-447-7100 dates: FCO TO CTA ATTN TICKETING PLEASE REISSUE TKT NUMBER(S) XXXX, OLD FARE XXX, NEW FARE XXX, CHG FEE XXXX ADD COLLECT OF XXX AUTH BY CM XXX