Untitled Note

Incontact ID: UID: 2380001020 RC Phone Number: 5097900101 Customer First and Last Name: Mike Jakubik Extension #: 101 Callback #: (623) 764-3913 Email Address: mike@weshop10.com Account Verified (Y/N): Y by IVR Admin (Y/N): Y Description: Order a new phone for extension 106 Set ETA: N/A Troubleshooting: Guided the cx through the admin portal to buy a new phone - The address they wanted to send the phone to is not validated, created a ticket and told the cx it will be working in 48hrs, the cx said it was fine Resolution: After the info, cx agreed to finish the call and close the case didn't wait for the closing spiel Recap (Y/N): N/A Gain Agreement to close the case (Y/N): Y Promoted Support Site (Y/N): Y Promoted Survey (Y/N): N/A SAT Prediction: 10 I am resolving the case now (Y/N): Y Attached KB Article (Y/N): Y "if there is nothing else I will be closing the case and marking it as resolved, also we have a support site at support.ringcentral.com, it works just like google you type your question and will see different articles on how to solve the issue. Lastly you might be receiving a quick survey over email regarding your overall experience with the customer experience today. And with that said thank you for being part of RingCentral and I hope you have a good day"