Untitled Note

Incontact ID: 463869314944 UID: RC Phone Number: Customer First and Last Name: Alfredo Solis Extension #: Callback #: (323) 684-8299 Email Address: Account Verified (Y/N): Admin (Y/N): Description: Questions about porting Set ETA: N/A Troubleshooting: Wanted to know the porting duration and the requirements to port the numbers to RingCentral - While doing the transfer the call disconnected and a few seconds later the call disconnected also with the other agent - Tried a callback to the customer newID 463869329062 left a voicemail - Tried again newID 463869330075 didn't answer left a voicemail Resolution: After the info, the cx requested to be transferred to the sales department Recap (Y/N): N/A Gain Agreement to close the case (Y/N): Y Promoted Support Site (Y/N): Y Promoted Survey (Y/N): Y SAT Prediction: 10 I am resolving the case now (Y/N): Y Attached KB Article (Y/N): Y "if there is nothing else I will be closing the case and marking it as resolved, also we have a support site at support.ringcentral.com, it works just like google you type your question and will see different articles on how to solve the issue. Lastly you might be receiving a quick survey over email regarding your overall experience with the customer experience today. And with that said thank you for being part of RingCentral and I hope you have a good day"