PST TRAINING

Authentication [Account Holder/Authorized User/Non-Authorized User] Account Holder - can access the account and do any change on the account see: Requested Account Actions (cckm) Authorized User - can access the account and do some changes on the account see: Requested Account Actions (cckm) Un-Authorized User - can access the account but not do any change - unable to access the account on RIO (only PAH/AuthorizedUser) see: Requested Account Actions (cckm) _______________________________________________________________________________ CCKM FILES Deceased Customer Call Handling - CRM and Rio - issues regarding Deceased Customer TV: Impaired Account Owners - CRM and RIO - issues regarding Impaired Account Owners _______________________________________________________________________________ https://egdtv.web.directv.com/ https://egdtv.web.directv.com/channels_packages_residential _______________________________________________________________________________