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Customer Name: Dolly RingCentral Number:7735223333 UID:2248434020 InContact ID:462674712656 Extension #:103 Best callback number: 7732559160 Email address:doctorcellrepair1@gmail.com Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The cx wants to activate two new desk phones purchased from RC SN: 48256772A8C9 and 482567724BD7 ext.103 and ext.101 The cx states she didn't get the label to return the old equipment Ext.105 wants to be able to answer 5 incoming calls at the same time but right now she can only answer two at the same time Troubleshooting: Assisted the cx in changing ext.101 to ext.119 and also helped the cx in swapping ext.101 and 103 Desk phones with the new ones and test them and worked properly Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo return SN: 64167F50AFE7 and 64167F50B334 Case 18207149