Untitled Note

Hi Team, For validation: Case number: 20139097 Agent Name: Horacio Leal Supervisor name: Andrea Espinoza Subject: Escalation Invalid escalation Reason: No T2 notes nor Samples added Actual step(s)/Info Missed: Replicate issue, add notes with logs made Resolution/Recommendation: Call back and gather manually samples. try to replicate issue on your end receiving the fax, also you can create a telco case so they can check the number