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Script internet 1. Thank you for calling COX communications, My name is jefferson james, How may i assist you today? 2. We apologize for the inconvnience, Before that, could you please tell me your account number so we can verify your details. - May I please have your first and last name 3. look into your modem if it is on 4. look at the modem router if it has a few lights blinking up. Reset the modem (unplug the POWER cord) and wait for a minute then plug it back on. 5. if modem is resetted but no lights on you might have a faulty power strip or a fried router 6. now check if all cables at the back of the modem is tightly connected. 7. check if ether net cable is connected to right port labelled Ethernet, IN or WAN 8. try to use another browser. 9. use another device and check if the same problem persists 10.on windows click on the bottom right corner the wifi signal icon For MAC OS it will be on the upper right corner and make sure you are connected to the proper SSID. You may be accidentally connected to another network. 11. If still having problems connecting right click on your network name and click troubleshoot problems to run the windows diagnostic network routine. 12. scan for viruses 13. run a speedtest on speedtest.net if it matches with your speed package. 14. Is there anything else that we can help you with? 15. Thank you for calling Cox. You have a great day now Script tv 1. Thank you for calling COX communications, How may we assist you today 2. We apologize for the inconvnience, Before that, could you please tell me your account number so we can verify your details. 3. okay now we are going to do a soft reset 4. unplug your tv for 60 seconds 5. hold the power button for 30 seconds if its unplugged 6. plug your tv back on 7. Please check if all cables are tightly plugged at the back of the TV