Untitled Note

incontact ID: 473319389643 UID: 741238011 Customer Name: Keoki Nardin Company Name: Performance Insulation Energy Services, Inc. Call back #: 5038623731 Email Address: Number of DLs: Account Verified (Admin): Y Issue: Ext 146 is not able to receive SMS from a group text from 15039849542 but the others members in the group are able to get the SMS Behavior: Ext 146 is not receiving SMS send to a SMS group from 15039849542 Expected behavior: Ext 146 should be able to receive SMS from 15039849542 like the others extensions Troubleshooting: -Affected x146 DL 15032101968 -Dan Curtis (3rd party) number: 15039849542 -They are using an SMS group chat with 4 members, the issue is that ext 146 is not seeing the messages that one of the members sends "Dan Curtis that is a 3party"x107 jose benitez (video pro user), julio herrera x125 DL 19719304830 are also part of the group and they are receiving the SMS in the group from Dan Curtis with no problem -I asked for the Ext 146 password "Perform123$" -I logged in to the WEB version app and I got the same issue, since 10/31, Dan Curtis's messages are not showing -I checked the status in RCLEC and it looks fine -SMS status enabled -SS with samples are attached to this case 20608310 Can Dan Curtis send you SMS directly? I asked this to the cx and the customer will reply my email with the result and SS of the sample -Telco case was created 20660252 -Bandwidth ticket created Request #5532180 Kibana search samples: https://kibana.int.ringcentral.com/s/default/goto/a4c29b15c9aa94c1a66d340e27fe3904 https://kibana.int.ringcentral.com/s/default/goto/5ca0124ddb4eb6ca61c8fd2023a79f13