Untitled Note

Customer Name: Veronica UID: 2188032015 InContact ID: 464590053713 Extension #: 226 Main Company number: 7148401700 Best callback number: 7145003806 Email address: Customer's preferred callback time (with timezone): Admin: Y/N y Account Verified: Y/N y Issue: when the cx makes a callback for a missed call he needs to select what number to make the call from, he usually didn't have to select, the system would call from whatever number the missed call was going to Troubleshooting: tried loggin in with the email, didnt work in the rc app it works floor support says its normal that the cx has to choose between the two numbers when dialing out Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y