Untitled Note

Customer Name: Barry RC Phone Number: 4049055381 UID: 63000719028 InContact ID: 472562247797 Company Name: DOYLE LAW Call back #: 4043255858 Email Address: hellodoylelaw@gmail.com Number of DLs: Account Verified (Admin): Y Ext. # 103 Issue: Desk phone display name Troubleshooting: Helped the cx to have the phones displaying the correct name properly Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: