Untitled Note

Hi Team, For validation: Case number: 20067039 Agent Name: Emilio Maltez Supervisor name: Andrea Espinoza Subject: Escalation Invalid escalation Reason: No T2 Template, No case comments, No customer information presented Actual step(s)/Info Missed: TS needed, comments about the concern, more background about what have been done and tested Resolution/Recommendation: Call back gather more information, add samples if needed, ask where is that happening, replicate on multiple devices