Untitled Note

Incontact ID:465069372031 UID: 2245178015 RC Phone Number: 8554849662 8885862843 Customer First and Last Name: Kemba Luca Extension #: 101 Callback #: (480) 955-7030 Email Address: Account Verified: Y Admin: Y Description Information: the client called because she had some questions about the account to remove a number and as well with the TCR registration as well very upset about the one charge of auto purchase she does not want to have it added on the account and because she tells me she has an unlimited min and wants to take it off and then remove the MVP license from the number 718) 491-5337 Set ETA: Troubleshooting: so with help from the support team we did remove the auto purchase and then removed the MVP i transfer the call to CERT Resolution: Recap: Y Gain Agreement to close the case: Y Promoted Support Site: Y Promoted Survey: Y SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y/N Incontact ID:465069400419 UID:63398422004 RC Phone Number: 18009319908 Customer First and Last Name: carley hormell Extension #:101 Callback #: 2135050251 Email Address: Account Verified: Y Admin: Y Description Information: the client called because they are not getting calls she had a call queue Set ETA: Troubleshooting: so we when to groups>call queues>i looked on every details to see and she did mention they did not have the ring central app so that would be one of the reasons they do not receive calls they would need to download the app the be available Resolution: Recap: Y Gain Agreement to close the case: Y Promoted Support Site: Y Promoted Survey: Y SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y