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Link: https://support.engagement.dimelo.com/contents/649f4e217133689224112b64 UID: 1494680015 RC Phone Number: (512) 593-6001 Customer Name: Becky Jamison Email Address: beckyj@simechanical.com Description: We are trying to set up porting of phones. I need the Billing Phone # on our account Troubleshooting: Searched for the correct billing number and told the cx the correct information. - Told the cx it is the main number, recommended to try again, check if it was the correct one, and also use the CSR document - The number was correct but was getting the same error, recommended contacting the other carrier or NTD Resolution: After the info agreed to close the case This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello _____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from you, your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support