Untitled Note

Customer Name: nia UID: 2744154020 InContact ID: 461196907763 Extension #: 101 Company#: 833 958 2395 Best callback number: (949) 852-8583 Email address: nia.williams@arizehub.com Customer's preferred callback time (with timezone): N/A Admin: Y Account Verified: Y Issue: 1) the cx wants to use chao.wang@arizehub.com as an email address on her account but that email is already registered on another freyja account. RingCentral : RBS_Freyja [5099] Troubleshooting: 1) advised the cx to ask the owner of that email address to delete the freyja RingCentral : RBS_Freyja [5099] account. 2) Neil from CERT was able to help me delete the freyja account and free the email. advised the cx that she can use the email to create a new user Recap: Y Support Site provided: Y Survey Spiel: Y