Untitled Note

Incontact ID: 1234567890 UID: 1626492020 RC Phone Number: 8882205587 Customer First and Last Name: Mike Lopez Extension #: 101 Callback #: 8882205587 Email Address: Account Verified (Y/N): Y Admin (Y/N): Y Description Information: Change the billing information Set ETA: N Troubleshooting: Guide the customer to the billing page in the admin portal page Resolution: Walk the customer through the menus to update the billing information Recap (Y/N): Gain Agreement to close the case (Y/N): N Promoted Support Site (Y/N): Promoted Survey (Y/N): N SAT Prediction: 10 I am resolving the case now (Y/N): Attached KB Article (Y/N): Jeimy Arce 1/5 2:04 PM Assistance needed template Case #: Issue: Troubleshooting steps done: Results: Help needed: