Untitled Note

Customer Name: Lyka UID: 63274498004 InContact ID: Extension #: Main Company number: 7147839252 Best callback number: 7147839252 Email address: lykaeubina@sparkoz.com Customer's preferred callback time (with timezone): Admin: Y/N y Account Verified: Y/N y Issue: cant make calls Troubleshooting: (steps taken to address the issue) assigned the MVP license to ext 101 asked customer to log out and in Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y