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Customer Name: Dilpreet Sahni RC Phone Number: 4707424672 UID: 63412292007 InContact ID: 506187869132 Company Name: Total Family Clinic Call back #: 6783262952 Email Address: dsahni@bellsouth.net Number of DLs: Account Verified (Admin): Y Ext. # 101 Issue: The cx states he has a Printer connected to his PC that used to print the faxes he received automatically but since today morning is not printing automatically like before. Troubleshooting: Waiting for an update from Marlo Fidel Rhodes to continue the TS process. Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: A statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: