Untitled Note

Incontact ID:464899014410 UID:63011652028 RC Phone Number: did not now company: Purolator or contact point 360 Customer First and Last Name: Bradly Pierre Extension #: n Callback #: n Email Address:bradley.pierre@purolator.com Account Verified: no Admin: Y Description Information: the client called needed help to reset the password but he did not know the RC number Set ETA: Troubleshooting: so I asked for the company name and email, I looked in SCP as well in Salesforce but was not able to find any account at the end, i did try again and was able to see an active account so I was going to verify the account before continuing but he did not know any information so at the ebd the client will callback Resolution: Recap: Y Gain Agreement to close the case: Y Promoted Support Site: Y Promoted Survey: Y SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y/N