Untitled Note

Customer Name: Robert Gurley RC Phone Number: 9494324848 UID: 214443031 InContact ID: 467867876609 Company Name: Asana Recovery Call back #: 4697663420 Email Address:robert.gurley@asanarecovery.com Number of DLs: Account Verified (Admin): Y Ext. # 120 Issue: The cx deleted a phone number by accident and wants to retrieve it 9499220180 ext.111 Troubleshooting: I will check with NTD if the number 9499220180 is still with us, if yes then I would escalate to the Telco Case Number: Resolved? Y/N PKI/JIRA: (if any) Link of Feature Request Submitted: Link of Self-help options provided: Customer Sentiment/Verbatim: a statement from the customer SAT Pred: 0-4, 5-8, or 9-10 For intervention - Y/N?: Reason for Intervention: Endorsed to TL/SME?: For (Customer’s Name)_Issue _Assisted / Resolved by Pablo