Untitled Note
By: Anonymous3/13/20232 views Public Note
Incontact ID:
User ID:
RingCentral Phone Number:
Customer First and Last Name:
Extension #:
Callback #:
Verify Email Address:
Account Verified: Y/N
Admin: Y/N
For | | Resolved by Jose Cooper
Description Information:
Set ETA :
Troubleshooting:
Resolution:
Recap: Y/N
Gain Agreement to close the case: Y/N
Promoted Support Site: Y/N
Promoted Survey (Encuesta): Y/N
SAT Prediction: 10
I am resolving the case now: Y/N
Attached KB Article: Y/N
Case #:
Issue:
Troubleshooting steps are done:
Results:
Help needed:
TEMPLATE TO USE TO ADD CONTACTS IN SALESFORCE
UID:
Incontact ID:
First name / Last name:
Contact Number:
Email Address:
Account Verified: Y/N