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Incontact ID: 463720838495 UID: 1309341008 RC Phone Number: 8184838099 Customer First and Last Name: Myleen Nacario Extension #: 101 Callback #: 917 458 4026 Email Address: support@panasystem.com Account Verified (Y/N): Y Admin (Y/N): Y Description: Every time someone calls her she doesn't get notifications on her end and when receives a call it just rings for half a second and it is gone Set ETA: N/A Troubleshooting: The call handling configuration seems fine - The cx is on the phone app - She seems to be receiving the calls but doesn't see a popup with the calls - The issue started today morning Resolution: The issue is related to an RC issue the case will be escalated by an SME Email Address: OutboundResponseTeam@ringcentral.com ORT Follow-Up | Case Number 18422089 | Callback Time and Date 5/6/23 10am EST Greetings, We have a customer requesting a follow-up call regarding their issue related to the INC-37902 Severity Level-5 OPEN A portion of RingCentral customers may experience intermittent failures of outgoing calls due to an underlying carrier. Service affected: ProviderVoice-Bandwidth::Region - USA. The cx requested a callback on the day 5/6/23 at 10am EST just to be updated if the issue is still going. The agent also recommended the cx to test by themselves the issue Contact name: Myleen Nacario Contact #: 917 458 4026 Preferred date and time 5/6/23 10am EST Regards, Ian Recap (Y/N): N/A Gain Agreement to close the case (Y/N): Y Promoted Support Site (Y/N): Y Promoted Survey (Y/N): Y SAT Prediction: 10 I am resolving the case now (Y/N): Y Attached KB Article (Y/N): Y "if there is nothing else I will be closing the case and marking it as resolved, also we have a support site at support.ringcentral.com, it works just like google you type your question and will see different articles on how to solve the issue. Lastly you might be receiving a quick survey over email regarding your overall experience with the customer experience today. And with that said thank you for being part of RingCentral and I hope you have a good day"