Untitled Note

Customer Name: Herb RingCentral Number: 9715123246 UID:62878523008 InContact ID:459607936578 Extension #:101 Best callback number: 9715123246 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Ext.105 does not have SMS enabled Troubleshooting: I was going to advise the cx to fill out the TCR form in order for his extension to have the SMS enabled but there was an issue with my audio and the cx stop hearing me so he hung up. Tried calling him back twice but I did not get a response Incontact IDs:459607955562 459607958365 Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo 459607955562 459607958365