Untitled Note

Proper Hold Procedure May I place this call on hold for 1 - 2 minutes so that I can (state the reason for holding)? (Customer say, YES. Place the customer on hold) Thank you. Please stay online and I will be placing you on hold. (Returning to the Customer - Need More Time) Thank you for patiently waiting and I apologize for the long hold. Currently, I need more time to look further on your concern. Can I again place you on hold for an another minute or two? (Returning to the Customer - With Results/Updates) Thank you for patiently waiting and I apologize for the long hold. Here is what I got from while you are on hold...