Untitled Note

I just want to advise you this call is being monitored and recorded for security and quality assurance" MAX 63423 Issue: PNR: CHC Article searched: Steps you have taken: Question: 305-206-5830 change reservation 5/27-28 Sunday base rate 349.00 plus taxes and fees 440.01 including 60 resort fee spoke with Marlon front desk agent changed date for cm to check out on Sunday 5/28. confirmation 82395166 ATTN TICKETING PLEASE REISSUE TKT NUMBER(S) XXXX, OLD FARE XXXusd, NEW FARE XXXusd, CHG FEE 0.00 ADD COLLECT OF 0.00 AUTH BY CM XXX while we wait for pricing from the airline I do want to let you know of the other benefits you get when using your platinum card . You are also able to book hotel reservations and car rental reservations if you didn't know already , that being a rental car or personal driver . We also don't want to forget about the 15 Uber credit that were able to redeem on each ride jus as long as we use the platinum card at time of payment, we will be able to apply the credit at the end of your billing cycle on your statement . That's also gonnna apply to our hotel reservation too. If we book under our program hotels like FHR or THC we will be able to redeem the $200 hotel stay credit at the end of the billing cycle as well . To make your trip a little bit more seamless we also have our "Tours and Concierge Departments " to help with making dinner reservations and planning activities there at our destination of travel , So please reach out if you need any assistance on your trip as we are more then happy to assist you with it System issues within Encore First Last Name: Damaris Aquino Date Impacted: 5/24/2022 Time of impact: 5:20pm-5:49pm Exception Type: Amex System issues Tools effected: encore not pulling up restarting