Untitled Note

Incontact ID: 463869310121 UID:63424394004 RC Phone Number: 18006662846 Customer First and Last Name: Anita Soleimani Extension #: 101 Callback #: Description Information: the client called but first i did try to verify the account unable to i provided the steps to make the change Set ETA: Troubleshooting: go to user>user with extension>user ditails> and security to make the change but it did not let her Resolution: Recap: Y/N Gain Agreement to close the case: Y Promoted Support Site: Y Promoted Survey: Y SAT Prediction: 10 I am resolving the case now: Y/N Attached KB Article: Y/N