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Link: https://support.engagement.dimelo.com/contents/64f257c1bd0e548b4f4820d6 UID: 379317028 RC Phone Number: (808) 329-6068 Customer Name: Tait Heitz Company Name: Big Island Divers Call back #: (808) 329-5367 Email Address: Tait@bigislanddivers.com Number of DLs: 10 Account Verified (Admin): Y Ext. # 103 Issue / Customer Request: I am trying to fax from my ring central account. When I try, the fax fails. It seems like i'm unable to send or receive faxes TS Performed: Complete step-by-step documentation Sent a test fax to the cx and it worked, they sent one back and it worked as well Tried to send one to the number (808) 660-4223 from ext 105 but they were getting a call instead when answered There a a beeping sound Changed the number type to voice and fax, did a test and it worked Resolution: How the issue was resolved After the info agreed to close the case Case Number: 19961481 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support