Untitled Note

Customer Name: Amanda Kelsey RingCentral Number:6514618153 UID:63023146023 InContact ID:467723695585 Extension #:101 Best callback number:6512635967 Email address:akelsey@hsoakdale.com Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The cx wants to update the wrong information she entered on her Port-in order #187362023 Troubleshooting: Advised the cx that we cannot update the Port order information until the losing carrier gives us an answer and rejects the order and that usually takes around 24-72 hours. After that, we can edit the re-submit the information properly. Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo