Untitled Note

InContactID: UID: 1635771020 RC Phone Number: 5162465835 Customer Name: Joe Company Name: Insurance Brokerage Inc Call back #: (516) 246-5835 Email Address: Number of DLs: Account Verified (Admin): Y Ext. # 101 Issue / Customer Request: Dropped calls the customer explained when somebody from RC calls the main number the customer can hear the phone ring and can pick up the call but when a client's number called him, rings one time and then hung up. this behavior is only happening with external numbers out of RC Troubleshooting: >>Call back made at (516) 246-5835 >> InID >> 506489491509 >> call disconnected >>2nd call back made at 516) 246-5835 >> InID >> 506489492051 >> call connected but customer did not speak after my treating >>3rd attempt at 516) 246-5835 >>InID >> 506489493097 >> Call sent to voicemail >>Email and voicemail sent Hi Joe, I tried calling you today at (516) 246-5835 but I reached your voicemail. I would like to follow up with your concern regarding case 23159536. Kindly reply to this email with the best callback number and time so we can update this case accordingly. Sincerely, Andres C | RingCentral | Technical Support